Shipping policy

Domestic Shipping (within the UK)

  • Cost: A flat rate of £14.99 for orders below £190. Shipping is free for orders of £190 or more.
  • Shipping Providers: We typically use DPD, APC, and DHL for domestic shipments.
  • Processing Time: As our products are custom made to order, there is a lead time of 3 to 10 days before shipping. We often ship faster than this. Orders placed after 1 pm will be processed from the next day.
  • Delivery: Once dispatched, orders are usually delivered on the next business day or Saturday.
  • Packaging: Products typically weigh either 5, 7, or 10 Kg. If more than one product is ordered, they will likely be sent in separate boxes and may occasionally be sent in split shipments.
  • Tracking: Tracking information will be provided for all orders and sent via email.

International Shipping

  • Available Countries: We ship to most countries, with the exception of Russia, Ukraine, and Belarus.
  • Shipping Providers: We offer multiple courier services for international shipping. Customers have the freedom to choose their preferred service.
  • Cost: International shipping rates are determined by the chosen carrier and will be displayed at checkout. Please note that a £10 handling fee will be applied to all international orders.
  • Customs, Duties, and Taxes: All customs duties, taxes, and any other associated fees will be borne by the customer.
  • Packaging: Products typically weigh either 5, 7, or 10 Kg. If more than one product is ordered, they will likely be sent in separate boxes and may occasionally be sent in split shipments.
  • Tracking: Tracking information will be provided for all orders and sent via email.

Returns: We offer a 14-day return policy on all of our products. For details and conditions, please refer to our Return Policy.

Contact Us: Should you have any questions or concerns related to shipping, please email us at info@cwtchycovers.com or call us at +44 (0)1792 946419.

Special Notes:

  • Holidays may affect our processing and delivery times.
  • Please ensure you provide accurate shipping details to avoid any delays.

Thank you for shopping with Cwtchy Covers!